Posts tagged vodafone
1. How do I scan QR codes?
To scan QR codes (2D barcodes) download the free application called Barcode Scanner from the Market. More information can be found here
2. Where Do I Store Movies and Videos?
You copy movies anywhere onto your SDcard and the Photos application (or your alternative media application) will automatically add it to it’s library. If you’re looking for an easy way to convert, sync and organise your videos then try out DoubleTwist – here’s an article describing the features of Double Twist and how to use it with your Desire
3. When Is NOVA Coming Out for the Desire?
I tried emailing Gameloft asking for details regarding this but unfortunately they seemed hesitant to part with absolutely any details due to “legal reasons”. Only five of Gameloft’s games are currently available for the Desire.
4. What kind of SD Card does the Desire accept?
The Desire accepts MicroSD cards, including MicroSD-HC (High Capacity cards). It’s supplied with a 4GB card but you can easily upgrade to a larger capacity when needed.
5. What Audio Formats Does the Desire Support?
Audio Formats: MP3, AAC, AAC+, WMA, MPEG4, WAV, MIDI, Real Audio, and Ogg
Video Formats: H.264, 3GPP, MPEG4, and 3GP files
6. What Are the Wallpaper Dimensions?
7. What Happens if I Go Over the Vodafone 1GB limit?
According to this Tweet by Jakub Hrabovsky (Head of Web Relations at Vodafone) you will automatically be charged extra. Current pricing structure is:
No handheld data bundle 50p a day for 25MB 50p for an additional 10MB
Handheld data bundle £5 a month, or £7.50 with a flexi-bundle £5 for an additional 500MB
8. How Do I Transfer My iTunes Music to my Phone?
You can use DoubleTwist to transfer all your iTunes playlists to your Desire.
9. Will Froyo Have Sense on it?
Yes. In simple terms: Google will first release Froyo (without Sense) for phones like the Nexus One. HTC will then take Froyo, add Sense to it and then release this as an update for the HTC Desire. More information on what Froyo actually is can be found here
10. I see that I have a new Message in the top bar, how do I read it?
Simply press the bar with your finger and drag it down. You’ll see that it displays all your active notifications.
11. Is 500MB data limit enough?
For me, no. For you, I have no idea. Try monitoring your usage using an app such as 3g Watchdog or NetTraffic for a few days, and then work out what your estimated data for a month would be at that rate.
Got a Question?
If you have a question about the Desire that you’d like me to answer feel free to email hello [at] myhtcdesire [dot] com, or tweet to @MiHTCDesire on Twitter
Here’s an excellent article from Bitterwallet (it’s well worth reading despite the profanities). It highlights the latest development in the whole Vodafone debacle as they continuously try to justify deceiving their smartphone customers, without making any proper sense.
Yesterday dinnertime, Vodafone’s Customer Service team invited Bitterwallet to contact them so they could clarify the situation concerning their changes to data charges. Over a day later we’ve still heard nothing, which pretty much sums up Vodafone’s handling of their announcement concerning Out of Bundle data charges.
An official post appeared this afternoon on Vodafone’s eForums, answering some of the hundreds of questions and complaints that have been posted in the past week (the thread now has over 1,000 posts). It still attempts to employ smoke and mirrors to confuse customers:
1. The 3% of customers who use their 500MB, is this 3% of highend smartphone users? or people with old nokia 6600s?
It’s 3% of people with a Mobile Internet Bundle on their account. Normally the only time we’d sell such a bundle would be with an internet ready device, so it’s fair to assume a large percentage of these will be smartphones.
My Nokia N73 had an internet bundle on it. It wasn’t a smartphone by any stretch, certainly not in comparison to current handsets. It’s fair to assume these usage figures would look different if Vodafone cared to quote actual percentages.
2. What constitutes ‘excessive’?
It’s anything in excess of 500MB on a standard Mobile Internet bundle.
This is, of course, on Vodafone World, where nobody watches video, streams music, or uses any other data-intensive web applications. The sky is yellow, cars are made of marshmallows, and unicorns shit rainbows and gold. And bravo for getting around to defining the term you’re using to justify the new charges you announced… er… last week.
3. How many months constitutes ‘a few’?
You will receive a text alert informing you that you’re close to exceeding your monthly allowance. If you continue to exceed your allowance the following month, you will be contacted and we will discuss your options (which may include upgrading to a Mobile Broadband bundle for example). If after this you will continue using your data out of bundle you may incur charges (as per our announcement).
So the answer is three months, then? If you exceed your data allowance for three months in a row, you’ll be charged for the third month. Is this based on usage in consecutive months only? What happens if you exceed yoru limit for two months, then don’t the following month – can you exceed it the next month and not be charged? It’s that sort of detail you need to think about before continuing to fart out these announcements.
4. How long is “a longer period of time”?
As per 3)
ANSWER THE QUESTION.
5. Why does the Nexus tariff include 1GB but the Desire only gets 50% of that?
Different products come with different packages, we’re always reviewing our offers and will let you know if anything changes.
Here’s a better question – why are you even offering a 1GB data allowance on a near-identical phone when you keep claiming next-to-nobody uses that much data? Be honest, it does sound like you’re totally full of shit with these replies, doesn’t it?
6. Will affected customers still retain a Fair Use Policy in their agreement after 1 June?
There will be an allowance (just like there is now) and if you exceed that, you will be contacted, consulted and may incur charges along the timescales as per 3). The Terms and Conditions say that you would be (see under data access).
Was that a yes or a no? You’re about to trip yourselves up. I wonder if you’ve spotted it yet?
7. Will affected customers be automatically charged if their monthly uses strays over 500MB?
Please see 3).
Talk to your staff, Vodafone. Your own forums are riddled with accounts of customers been told they’ll be automatically charged following the changes. You’re still contradicting yourselves.
8. Can you please provide a real-life example of a customer who reads and replies to 10,000 emails, reads 8,000 BBC news stories and uses no mobile applications whatsoever? You’re currently justifying a 500MB data limit with a completely fictional example of usage. Vodafone are suggesting that customers who buy smartphones don’t use applications.
The figures given were to illustrate the volumes for the vast majority of customers, but it’s almost impossible to give an accurate example as everyone uses their phone differently. I posted here demonstrating my own usage. I’ve just updated the post to give a more accurate measurement, but it shows that with the two smartphones I’ve used I havent’ excelled 500MB before. Again, everybody’s usage is different though, so I’m not saying all of yours will be the same as mine.
Hey, this is our question! So let’s have a look at it. Oh. It’s horseshit as well.
“The figures given were to illustrate the volumes for the vast majority of customers…”
Newsflash – they do no such thing. They’re don’t illustrate anything because customers have no frame of reference. It not how people use smartphones, therefore the example is entirely irrelevant.
“It’s almost impossible to give an accurate example as everyone uses their phone differently”
What? And the example you keep giving is accurate? Come on, Vodafone, statements like this are taking the pure piss out of every customer you have. How about an example that recognises users may stream video or audio, or use any sort of data-intensive applications? Your current example doesn’t even accept that applications even exist - how accurate is that?
9) Have vodafone changed any of the wording in their T&C’s?
These are our current Terms and Conditions. See under data access, we have always said customers would be charged for excessive use.
And there you are. The current terms don’t say customers would be charged for excessive use. There’s lots of stuff about how Vodafone may ask customers to moderate their usage, and reserve the right to charge – nothing whatsoever to say Vodafone would charge. In fact, there are dozens of examples of people using more than 500MB and never being charged – the point being that a Fair Usage Policy allows this degree of flexibility. By stating anything over 500MB is ‘excessive usage’, that removes any ambiguity and there renders the Fair Use Policy null and void.
Then again, Vodafone have only just got around to defining what ‘excessive use’ actually means – and according to a senior manager, that only happened today. He also says it’s “highly unlikely” customers won’t be charged if they use 600MB a month, so how the christing hell is anybody meant to have any clue about what they might be paying?
Complicating the issue further is Vodafone’s decision to remove the term ‘unlimited’ from their tariffs, despite plenty of customers believing they signed tariffs that allowed unlimited data, a promise that, according to many customers, was seemingly reiterated by Vodafone staff.
There’s also the point that Vodafone are still talking about making changes to the standard terms and conditions. If they modify the standard terms, they have to give customers 30 days notice, rather than the 14 days they are still yet to give in time for 1 June when the new charges begin; therefore Vodafone are still in breach of their own terms, and those of Ofcom, too.
Sorry Vodafone, but there are more holes in your story than a hen party from Hull.
This is the last article regarding the Vodafone issue on this site – if you want to keep track of what’s going on then you could always check Bitterwallet (they have RSS and Twitter) and I’m sure there’s a Facebook Group to boycott this change in terms too. (Facebook group doesn’t seem to be online right now).
As mentioned in a previous article, Vodafone have introduced a new ridiculous change in their terms which states that they’ll no longer be offering the soft-cap of 500MB on their so-called “unlimited” data package. Instead, you’ll now have to pay extra as soon as you exceed that limit.
In defense of this petty limit, which is pretty much an insult to customers, they say:
500MB means you can read and reply to 10,000 emails, download 24 Google maps and read 8,000 BBC News stories. Today, a tiny fraction of our customers use their full allowance.
Whilst what they’re saying about the email, maps and news is true – it does NOT reflect a typical data usage scenario, especially for users of smartphones such as the Desire who are more likely to be browsing the full web (assume the BBC News statistic is based on using their text-only mobile site), watching videos, connecting to social networks, downloading apps and all the rest of it.
This is totally despicable behaviour on Vodafone’s part, but the folks over at BitterWallet have provided an excellent article on exactly what this change means for you as a customer, how Vodafone are effectively cheating you, and all possible action you can take including a letter template that you can send to Vodafone. I truly respect these guys for fighting for the freedom of the everyday UK consumer.
I strongly insist that you read through it, and pass on the information to anyone you know who is a Vodafone UK customer.
If you’ve not heard already, then the big news today is Vodafone’s change in policy regarding their “unlimited data” which is included in almost all their contracts. Their policy until now was you got a 500MB cap (though the plan states unlimited), but there’s no forced restriction of that limit. It’s a fair usage policy so that if you went a bit over the quota they probably wouldn’t do anything. If you went massively over the cap then they might ring you and ask you to calm it down, and if do it again they’d charge you for it. Which sounds well and good: “we’ll be flexible with you but don’t take the p***”.
The changes to their terms now means that the Fair Usage Policy won’t be in play from next month. Instead if you go over the 500MB limit, you pay another £5 for an extra 500MB allowance (not clear yet if it’s £5 even if you go 1/2Mb over, or if it’s Pay-Per-MB).
The original terms:
27. All Vodafone services offered free or under unlimited subscription are subject to our Fair Use Policy. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. If, after we have asked you to moderate your usage, you fail to do so, we reserve the right to:
(a) charge you for the excessive element of your usage at your price plan’s standard rate;
(b) throttle your usage; or
(c) suspend or terminate your service in accordance with your airtime terms and conditions.
And the new terms:
We are planning to introduce Out Of Bundle charging for Pay Monthly customers from 1st June 2010. The reason we’re introducing these charges is to make it fairer for everyone, and to protect our network from data abuse. We’re introducing a real-time notifications service to be completely transparent about these charges and keep customers in control of their spend. No Out Of Bundle charges will happen this month but they will take effect from 1st June. The messages you’ve received this month were sent in error and no more will be sent out from today.
The charging will be as follows:
Monthly bundle customers will pay £5 for every 500MB after the first 500MB
Customers without a monthly bundle will pay 50p for every 10MB after the first 25MB
Whilst you’ve all previously been used to there not being any Out Of Bundle charging, the current information available online is clear in explaining that we could introduce such charging at any time.
So, what does this mean for you as a HTC Desire (or any other smartphone owner)? Data is something you’ll definitely need a lot of if you’re a Desire owner – just think about often your phone connects to the net:
- E-Mail accounts
- GTalk and other IM apps
- RSS Readers/News Applications and Widgets
- Access to the Market to download updates and new applications
- Twitter/Facebook and other social networking apps
- Web browsing and videos via YouTube, BeebPlayer and other websites
Well, you can see from above that all that does add up, and fair enough you might have WiFi at times, but a lot people might not at times. Personally, I’d say that 500MB is definitely not enough although you’ll probably hear from clueless reps at Vodafone about how that’s more than enough, don’t buy into it.
For now the way they’re introducing this ridiculous change is offering extra Internet as an addon, which they claim isn’t breaking the terms of your contract so you can’t cancel. However, the folks at Bitterwallet have pointed out that no matter how they try to cover themselves, this is effectively a change in contract and therefore customers should be able to get themselves out of the contract. It’d be interesting to see how it goes.
T-Mobile provides 3GB on their unlimited plan, O2 don’t specify but I’ve never had any issues with them, Orange allow 500MB – all of them with the fair usage policy so you’re not charged for going over. I hope they don’t follow in Vodafone’s tracks.