HTC Desire Tips, Tricks and Tweaks
FIX: “The Application HTC Sense (process com.htc.launcher) has stopped unexpectedly”
The Problem
Someone reported the other day that their phone was coming up with an error saying:
Sorry!
The Application HTC Sense (process com.htc.launcher) has stopped unexpectedly. Please Try Again.
The only option available was Force Close, and soon as that was pressed the message would appear again.
The Cause
In this particular instance the problem was caused by the user deleting some old homescreens. However, it can be caused by any other action related to HTC Sense. If the HTC Launcher app detects problems it becomes stuck in this loop and makes your phone unusable by constantly springing up that error message.
The Solution
NOTE: by doing this you will lose all your custom homescreens and will have to customise them again.
These are the instructions I provided which seemed to solve the problem:
- Press the Search button on your phone
- Type in Settings and select it from the results
- Select Applications > Manage Applications > HTC Sense > Clear Data
- Press the Home button
- You should now see the default wallpaper and widgets
- Try adding a widget. Either:
- Press the +icon in the bottom-right > Widget
- Press Menu > Add to Home > Widget
- Long-press an empty space on your homescreen > Widget
- If you find that the HTC widgets are missing from the Add Widgets list go to Settings and repeat steps 3 and 4
Final Word
This fix applies to problems caused by performing an action related to HTC Sense. In some cases it can be caused by incompatible applications, in which case the general solution would be to go to Settings using the method described above, then Applications > Manage Applications > Select the app you think is causing the problem and uninstall it.
In the worst case scenario, you would need to backup all your data and applications (MyBackupPro is great for this) and then perform a factory reset of your phone.
Suggestions
This was the fix I suggested and it worked well for the user. If anyone has experienced this problem and found an alternate solution please feel free to post in the comments or email me and I’ll get it added into this post. Thanks!
This entry was posted by MrBrightside on June 3, 2010 at 12:59 pm, and is filed under Tutorials. Follow any responses to this post through RSS 2.0.You can leave a response or trackback from your own site.
-
#155 written by CoatTex 1 year ago
THANK YOU! This completely solved the problems I was having with my HTC Incredible 2!
I was getting a similar error: ACTIVITY HTC Sense (in application HTC Sense) is not responding.
The only option available was [Force Close] / [Wait], and soon as that was pressed, the message would appear again.After 3 days of cell phone hell, asking friends for help, and searching up and down forum posts, problem solved. I don’t even care that I lost all of my custom home screens and will have to customize them again. 8)
Like or Dislike:
0 
0 -
#158 written by CRAIG C. 1 year ago
CAN ANYONE HELP??? PLEASE,I BOUGHT A HYC HD2 AND ITS UNLOCKED AND DE ROOTED ON THE TOP OF THE HOME SCREEN IT HAD A BOX (GRAY) WINDOW THAT I COULD TURN ON AND OFF THE WIFI BLUE TOOTH UPDATES AND LIGHT SETTINGS I DELETED IT BY MISTAKE AND NOW I CANT ACCESS THE WEB OR ANDROID AP MARKET?? AAAAAAAAAAAAAAAAA PLEASE HELP IF YOU CAN THANKS
Like or Dislike:
0 0 -
#164 written by cat 1 year ago
-
#168 written by Tornga 1 year ago
OK. I figured it out but it’s tricky. You bascially have to find a way to get to manage your applications. Obviously in our situation you cant however, my phone was running low on storeage so when I dropped down the notification menu it took me to apps to clear some space and I was able to perform the steps above and it worked. I literally had to wait all day to get that notification again. I havent been able to use my phone properly in over two days and really didnt want to do the factory reset. Maybe Im lucky. Best of luck
Amanda:
Same for me with the HTC Incredible, what can I do?
Like or Dislike: 0 0Like or Dislike:
0 0 -
#172 written by Calijohn 1 year ago
I was able to fix my problem. I removed an app and noticed while i was rebooting the phone that the icon was still on the main screen. upon reboot it got caught in the loop. i tried everything listed here but didnt’ help. upon remembering what app i removed that caused this, i went to droid market, found the app, clicked on install, droid knew which phone i had, i selected it, and it downloaded the app to the phone automatically. 5 minutes later i recieved a update notification, rebooted my phone and everything is back. hope this helps you!
Like or Dislike:
0 0 -
#179 written by claudia 1 year ago
I did this to my HTC MyTouch 4g, and i had to reset it 3 times before it actually worked. Thank you! But now my widgets (my htc weather/clock) are missing, and i dont want to reset it again in fear of my message application crashing again. If anybody can help, PLEASE REPLY. THANK YOU.
Like or Dislike:
0 0 -
#187 written by asiks 1 year ago
I have almost same problem but clearing data of HTC sense in Application manager didn’t help. Whenever I install new apps I get pop up message “HTC Sense has stopped unexpectedely” and the only button “Force close”. Nothing helps. It doesn’t mean to be one specific application but rather installed directly from the Android market or via bluetooth through .apk file. Does anyone have any brilliant idea? Cause it becomes annoying… Thanks in advance.
Like or Dislike:
0 0 -
#191 written by brucen2000 1 year ago
if you clear the memory by following the instructions below it will clear up the issue
1:With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2:Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
3:Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4:When asked to confirm, press VOLUME UP.Like or Dislike:
0 0 -
A BIG THANK YOU.
It was frustrating to see my favorite Android OS was not working because of this ‘HTS sense stopped responding’. The phone used to freeze and restart. It happened innumerable times since yesterday ( and probably continued through out the night).
I went through various forums, uninstalled antivirus, various keyboards, widgets without any luck, till I found your blog and followed those simple steps. Now my life is back to normal.
A BIG THANK YOU.
Like or Dislike:
0 0 -
#199 written by HB 1 year ago
I searched for directions on this for a while to troubleshoot my phone. I had the same error over and over again, literally without a break to hit a button. I kept pushing the magnifying glass/search button until finally a breakthrough! I followed the directions above and it worked. Now, I just have to get all my stuff set back up on my phone. Thank you! Saves me a frustrating call to my cell phone service provider!
Like or Dislike:
0 0 -
#200 written by soyer 1 year ago
-
i cant search anything what do i do?! all i was doing was changing my clock on the front screen cause my weather one wont work 
-
#155 written by CoatTex 1 year ago
THANK YOU! This completely solved the problems I was having with my HTC Incredible 2!
I was getting a similar error: ACTIVITY HTC Sense (in application HTC Sense) is not responding.
The only option available was [Force Close] / [Wait], and soon as that was pressed, the message would appear again.After 3 days of cell phone hell, asking friends for help, and searching up and down forum posts, problem solved. I don’t even care that I lost all of my custom home screens and will have to customize them again. 8)
Like or Dislike:
0 0 -
#158 written by CRAIG C. 1 year ago
CAN ANYONE HELP??? PLEASE,I BOUGHT A HYC HD2 AND ITS UNLOCKED AND DE ROOTED ON THE TOP OF THE HOME SCREEN IT HAD A BOX (GRAY) WINDOW THAT I COULD TURN ON AND OFF THE WIFI BLUE TOOTH UPDATES AND LIGHT SETTINGS I DELETED IT BY MISTAKE AND NOW I CANT ACCESS THE WEB OR ANDROID AP MARKET?? AAAAAAAAAAAAAAAAA PLEASE HELP IF YOU CAN THANKS
Like or Dislike:
0 0 -
#164 written by cat 1 year ago
-
#168 written by Tornga 1 year ago
OK. I figured it out but it’s tricky. You bascially have to find a way to get to manage your applications. Obviously in our situation you cant however, my phone was running low on storeage so when I dropped down the notification menu it took me to apps to clear some space and I was able to perform the steps above and it worked. I literally had to wait all day to get that notification again. I havent been able to use my phone properly in over two days and really didnt want to do the factory reset. Maybe Im lucky. Best of luck
Amanda:
Same for me with the HTC Incredible, what can I do?
Like or Dislike: 0 0Like or Dislike:
0 0 -
#172 written by Calijohn 1 year ago
I was able to fix my problem. I removed an app and noticed while i was rebooting the phone that the icon was still on the main screen. upon reboot it got caught in the loop. i tried everything listed here but didnt’ help. upon remembering what app i removed that caused this, i went to droid market, found the app, clicked on install, droid knew which phone i had, i selected it, and it downloaded the app to the phone automatically. 5 minutes later i recieved a update notification, rebooted my phone and everything is back. hope this helps you!
Like or Dislike:
0 0 -
#179 written by claudia 1 year ago
I did this to my HTC MyTouch 4g, and i had to reset it 3 times before it actually worked. Thank you! But now my widgets (my htc weather/clock) are missing, and i dont want to reset it again in fear of my message application crashing again. If anybody can help, PLEASE REPLY. THANK YOU.
Like or Dislike:
0 0 -
#187 written by asiks 1 year ago
I have almost same problem but clearing data of HTC sense in Application manager didn’t help. Whenever I install new apps I get pop up message “HTC Sense has stopped unexpectedely” and the only button “Force close”. Nothing helps. It doesn’t mean to be one specific application but rather installed directly from the Android market or via bluetooth through .apk file. Does anyone have any brilliant idea? Cause it becomes annoying… Thanks in advance.
Like or Dislike:
0 0 -
#191 written by brucen2000 1 year ago
if you clear the memory by following the instructions below it will clear up the issue
1:With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2:Wait for the screen with the 3 Android images to appear, and then release the VOLUME DOWN button.
3:Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4:When asked to confirm, press VOLUME UP.Like or Dislike:
0 0 -
A BIG THANK YOU.
It was frustrating to see my favorite Android OS was not working because of this ‘HTS sense stopped responding’. The phone used to freeze and restart. It happened innumerable times since yesterday ( and probably continued through out the night).
I went through various forums, uninstalled antivirus, various keyboards, widgets without any luck, till I found your blog and followed those simple steps. Now my life is back to normal.
A BIG THANK YOU.
Like or Dislike:
0 0 -
#199 written by HB 1 year ago
I searched for directions on this for a while to troubleshoot my phone. I had the same error over and over again, literally without a break to hit a button. I kept pushing the magnifying glass/search button until finally a breakthrough! I followed the directions above and it worked. Now, I just have to get all my stuff set back up on my phone. Thank you! Saves me a frustrating call to my cell phone service provider!
Like or Dislike:
0 0 -
#200 written by soyer 1 year ago
htc wildfire s
.
i did a factory reset, after which i had the above problem.
this solution fixed it.
there were two apps called HTC Sync, i cleared cache/data on both. fixed it straight away
Thankyou!
Like or Dislike:
0 
0